Our vision & mission is to deliver the best web solution service and efficient hosting support throughout Malaysia at a low and reasonable price.

DoubleX is one of the fast growing IT service provider in Malaysia.  In DoubleX, You can find one stop web solution to empower your business and enhanced your business Internet marketing. Starting from the basic service which is Domain Name Registration, Web Hosting Service, Email Hosting, until Web Development and Internet Marketing, we help you to achieve your goals!

DoubleX was formed at early year of 2005 by a team of young & adventures entrepreneur. We have our own experienced programmer and network administrator to provide you a complete web solution for your business. We are always ready to empower your business with the latest IT technology, from the e-Commerce to the Website application, there are various package to meet your business needs. Together we hope to grow with you!

We promise to give the best to our clients. Not only provide you pre-sales service, we also emphasize on after-sales service as this is our key business to give the confident to our clients. Our support team is available 24x7 via phone, email and ticketing support system. DoubleX will 24x7 operates and maintains all the server and network. In DoubleX, you are dealing with a professional & experienced technical team.

To ensure better uptime for our clients, DoubleX servers are located in two location, Malaysia, Hong Kong & United State (US). Each of the data centers are implemented through a high-speed network with multiple network connections to different Internet backbones. The data center equipped with the standard data center features - controlled environment, fire suppression systems, reliable backup UPS power systems, restricted access to authorized personnel only, etc.

* State-of-the-art N+1 power generator architecture keeps servers running in the event of any generator failure.
* In an extended power outage, on-site diesel generators can run indefinitely.
* Uninterruptible power supply (UPS) is N+1 redundant with instant failover coverage should the primary UPS fail.
* HVAC (heating, ventilation, air conditioning) systems are N+1 redundant to ensure there is a duplicate system ready to assume the load if the
   primary system fails.
* Advanced fire suppression systems keep any fires localized and prevent them from spreading.
* Leading the hosting industry in network bandwidth capacity.
* Fully redundant, world-class routing equipment is designed without single points of failure — we have redundant core routers, core distribution
   switches, and carrier diversity.
* By peering directly with other providers, we bypass potential congestion points through third party transit providers and provide shorter paths    and lower latency to the end users. This results in better performance of your hosted applications.
* Fully redundant Network Operations Center capabilities from two country, 24x7x365 monitoring.
* Housing more than 40,000 servers for more than 22,000 businesses worldwide, hosting 2.8 million web sites.

* Completely redundant network--no single point of failure.
* Fully redundant border routers and distribution switches.
* Multiple OC48 Backbone

* At DoubleX, we are highly committed to ensure the safety and security of the operations of our online services.
* We abide by strict security standards to ensure a secure, safe and confidential hosting environment.
* As such, we have put in place strong security measures to protect the loss, misuse or alteration of any customers’ information.

* We are fully aware of our customers’ online privacy concerns and will safeguard according to strict standards of security and confidentiality,
   any information our customers share with us.
* We will restrict the use of our customer information to deliver superior service to our customers.
* We will limit only authorized employees, who are fully trained to handle customers’ information. Employees who violate this privacy policy will
   be subjected to disciplinary action in compliance to the Law Act.

* We will help you to meet your goals by providing you with the right product and services.
* To provide you with the highest standards of services, we will ensure our staff has the necessary expertise and skills, and we have sufficient    resources to support the hosting services.

* We are fully committed to disclose all terms and conditions of our product and services offered, fairly and accurately.
* We shall always represent our product and services offered in a clear, concise, accurate and responsible manner.

* We welcome and encourage your enquiries, feedback and complaints as part of our commitment to providing customer service excellence.
* We will ensure that all your comments, concern and complaints are attended to promptly and satisfactory by our trained staff.
* If you have any comments, concerns and complaints, you may e-mail or send your feedback to support@doublex.com.my