General Question:

01. Who is DoubleX.com.my?
DoubleX.com.my is being own 100% by IBIZ Solution.

02. How long has IBIZ Solution been established?
IBIZ Solution has been in the market since 2003, as software solution provider and network system integrator. Our area of specialty include Local Area Network, Wide Area Network deployment and Application Development.

03. Is IBIZ Solution owned by any Public Listed company?
As a private limited company, we are not owned by any Public Listed company. We are not pure-play company but we are truly brick and mortar company. We do not jump into the web host bandwagon to make quick bucks but we are looking for long term exponential growth within our Groups of companies.

04. What distinguishes IBIZ Solution with other web host provider?
At DoubleX.com.my, we are unique, where we do not only provide web hosting services, but we provide end-to-end Internet solutions and our engineers may assist you in troubleshooting your application problem if any. We provide you with flexible scalability options where we will grow with your needs. We are committed to provide you with the latest technology as our Research and Development Department will continue to strive for excellent and innovative technology deployment.

05. What is your performance guaranteed?
We assure you the following:
 - Responsive customer service - 24 hours live tele-support, max. 4 hours respond.
 - Maximum uptime - Multi Server deployment with 99.9% uptime.
 - Highly secured - Daily multiple data backup and firewall.
 - Great performance - Load balancing, CISCO equipment and INTEL base server.
 - Reliable - High bandwidth and controlled domain density within a server.
 - Scalable - Full upgrade path from Basic Hosting to Dedicated Managed Services.
 - Guaranteed low resource utilization.
 - 30 days money back guarantee.

06. Who do you host for?
We has always been focusing on working with clients whom appreciate what after sales is all about. Many Offshore companies, Multi National Corporation as well as Public Listed company outsourced their web hosting services to us. Please write to sales@DoubleX.com.my for more references.

07. Do you host for clients from outside Malaysia?
Apart from clients in Malaysia, we host for clients from over 60 countries including USA, UK, Canada, Australia, France, Thailand, Indonesia, Singapore, Egypt, Philippines, Dominican Republic, Panama, Costa Rica, China, India, Spain and many more.

08. How experience is your support team?
Our support personnel include experienced Microsoft Certified Professionals and Linux Expert to answer all your network or server related problems and Software Engineers to assist you in troubleshooting your script problems.

09. What kind of communication infrastructure that you used?
OC48 (2.56 Gbps) Internet Access Node within our Class A data center, backed by redundant E3 (34 Mbps) Internet Access Node on a different telecommunication path.