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Safety and
Security Policy
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At DoubleX,
we are highly committed to ensure the safety and security of the
operations of our online services.
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We abide by
strict security standards to ensure a secure, safe and
confidential hosting environment.
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As such, we
have put in place strong security measures to protect the loss,
misuse or alteration of any customers’ information.
Privacy Policy
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We are
fully aware of our customers’ online privacy concerns and will
safeguard according to strict standards of security and
confidentiality, any information our customers share with us.
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We will
restrict the use of our customer information to deliver superior
service to our customers.
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We will
limit only authorized employees, who are fully trained to handle
customers’ information. Employees who violate this privacy
policy will be subjected to disciplinary action in compliance to
the Law Act.
Reliable and
Quality Services
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We will
help you to meet your goals by providing you with the right
product and services.
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To provide
you with the highest standards of services, we will ensure our
staff has the necessary expertise and skills, and we have
sufficient resources to support the hosting services.
Transparency of
Product and Services
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We are
fully committed to disclose all terms and conditions of our
product and services offered, fairly and accurately.
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We shall
always represent our product and services offered in a clear,
concise, accurate and responsible manner.
Prompt Response
to Enquiries and Complaints
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We welcome
and encourage your enquiries, feedback and complaints as part of
our commitment to providing customer service excellence.
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We will
ensure that all your comments, concern and complaints are
attended to promptly and satisfactory by our trained staff.
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If you have
any comments, concerns and complaints, you may e-mail or send
your feedback to
support@doublex.com.my
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